Política de reembolso

Refunds & Returns Policy –
My American Goods®

We want you to love your purchase while also protecting the American makers we proudly partner with. Because our catalog includes handmade, small-batch, personal care, and perishable goods, our return policy is necessarily more restrictive in certain categories.

By placing an order on My American Goods®, you agree to the terms of this policy.

Thoughtful Purchasing

At My American Goods®, many of the products we offer are handmade or produced in small batches by independent American makers. Because these businesses operate at a smaller scale, we encourage customers to review product descriptions, specifications, and images carefully before placing an order.

Orders placed for comparison purposes (such as purchasing multiple colors or variations with the intent to return unwanted options) may be subject to store credit instead of refund, or may be ineligible for return depending on the maker’s policy.

Our goal is to ensure customers make confident purchases while also protecting the small American businesses we proudly support.

1. Return Window

We have a 30-day return policy, which means you have 30 calendar days from the delivery date shown on the carrier’s tracking information to request a return.

Marketplace Partner Policy Exception

Because My American Goods® is a marketplace featuring products fulfilled directly by independent American makers, certain items may follow the maker’s individual return policy, which can differ from the standard 30-day return window. When applicable, the maker’s policy shown on the product page takes precedence.

2. General Eligibility for Returns

To be eligible for a return:

  • The item must be in the same condition that you received it.

  • Items must be unworn, unused, unwashed, with all original tags, labels, seals, accessories, and inserts intact.

  • Items must be in original packaging (including branded boxes, dust bags, sleeves, etc.).

  • You must provide a receipt, order confirmation, or proof of purchase.

Any item that shows signs of use, wear, washing, alteration, installation, scent use, or missing packaging components will be ineligible for refund and may be returned to the customer at their expense.

Comparison Purchases (Multiple Variants)

Because many of our products are handmade or fulfilled directly by independent makers, orders placed for the purpose of comparing multiple colors, sizes, or variants with the intention of returning unwanted options may not be eligible for refunds.

Customers are encouraged to carefully review product photos, specifications, and descriptions before ordering.

When multiple variants are purchased for comparison, My American Goods® reserves the right to:

• Approve store credit instead of a monetary refund
• Limit the number of items eligible for return
• Decline the return if it creates disproportionate cost for the maker

Our goal is to support fair purchasing decisions while protecting the small American businesses that produce these goods.


3. How to Start a Return

To request return authorization, email contact@myamericangoods.com with:

  • Your order number

  • The item(s) you wish to return

  • The reason for the return

  • Clear photos of the item and packaging (especially if damaged or defective)

Failure to provide requested photos may result in denial of the return request.

Do not send items back without written approval. Unauthorized returns will not be accepted or refunded.

If approved, you will receive:

  • A return authorization

  • A return label or shipping instructions (depending on item and location)

Unless an item is confirmed defective or incorrect, customers are responsible for return shipping costs. If we provide a prepaid label, the cost will be deducted from the refund.

Original shipping charges are non-refundable.

Returns may be sent to:
My American Goods
35 Grandview Ave
Medford, MA 02155
or another address specified in your authorization.

4. Candles & Home Fragrance Products

Because many of these items are artisan and scent-based:

  • No returns or refunds will be issued due to personal dislike of a scent.

  • Fragrance perception is highly subjective. Personal scent preference is not considered a defect.

  • Candles that have been lit or used are not eligible for return.

  • Minor variations in color, texture, labeling, or scent strength are normal.

If damaged or defective, contact us within 7 days with photos of the item, packaging, and shipping label.

5. Category-Specific & Non-Returnable Items

Final sale or restricted items include (but are not limited to):

  • Perishable goods and consumables (food, snacks, honey, teas, beverages, etc.)

    • Taste preference, texture, or expected flavor differences do not qualify as defects.

  • Personal care and beauty products once opened or used

    • Opened, tested, swatched, or used personal care and beauty products are strictly non-returnable due to hygiene and safety standards.

  • Custom, personalized, engraved, or made-to-order items

  • Gift cards and digital products

  • Sale, clearance, or marked final sale items

  • Hazardous materials

If unsure whether your item is returnable, contact us before opening it.

6. Damages, Defects & Incorrect Items

Inspect your order upon delivery.

If your item arrives damaged, defective, or incorrect, contact us within 7 days with:

  • Order number

  • Description of issue

  • Photos of item, packaging, and label

Claims submitted after 7 days of delivery may be denied.

We may offer a replacement, alternative, store credit, or refund at our discretion.

7. Exchanges

We cannot guarantee inventory for exchanges.

Fastest option:

  1. Request a return authorization

  2. Place a new order for the desired item

8. European Union – 14-Day Cooling Off Period

EU customers may cancel within 14 days, subject to:

  • Item being unused and in original condition

  • Proof of purchase

  • Responsibility for loss of value from excess handling

Perishables, custom items, and opened personal care goods remain non-returnable.

9. Refunds

Once we receive and inspect your return, we will notify you of approval or denial.

Refund method (original payment vs. store credit) may vary based on item category, return condition, and order history. In many cases, store credit may be issued instead of a monetary refund.

If approved:

  • Refunds are issued to the original payment method or store credit

  • Please allow up to 10 business days for processing

Shipping costs may be deducted where applicable.

10. Policy Abuse & Chargebacks

My American Goods monitors return patterns and account activity.

We reserve the right to:

  • Deny returns from accounts showing excessive return behavior

  • Refuse service to customers who abuse this policy

  • Dispute chargebacks with documented policy evidence and delivery confirmation

Filing a chargeback without first contacting us may result in permanent account restriction.

11. Policy Changes & Discretion

Because we curate products from many independent American makers, we reserve the right to adjust this policy or make case-by-case decisions to protect both our customers and our makers.

Our goal is always fair resolution, while preserving the integrity of small American brands.