Curated by My American Goods®
URB APOTHECARY
American Made
Willow Cleanser
Quick Summary
A non-comedogenic, low-lather cleansing cream with white willow extract and activated charcoal to purify pores while maintaining hydration.
- Regular price
-
$88.00 - Regular price
-
$94.00 - Sale price
-
$88.00
Shipping calculated at checkout.
-
Hurry, only 15 items left in stock!
Couldn't load pickup availability
🇺🇸 Made in California
🌿 Organic Ingredients
✋🏼 Hand Crafted
%3Cp%3EEarn%20%3Cstrong%3E[points_amount]%3C/strong%3E%20when%20you%20buy%20this%20item.%20%3C/p%3E
Description
Willow Cleanser by Urb Apothecary
A gentle, low-lather cleanser that clears without stripping.
The Willow Cleanser is a non-comedogenic cleansing cream designed to remove buildup while helping maintain your skin’s natural moisture balance. With a soft, low-lather formula, it cleans effectively without leaving skin feeling tight or dry.
Balanced and easy to use, it fits seamlessly into any routine—morning or night.
Why It Works
Non-comedogenic formula
Designed to cleanse without clogging pores.
Low-lather, cream texture
Removes dirt and excess oil while helping preserve hydration.
Supports clearer-looking skin
A consistent, gentle cleanse helps reduce buildup that can lead to breakouts.
Neutral, subtle scent
Clean and understated—suitable for all preferences.
Perfect For
- Acne-prone or congestion-prone skin
- Dry or combination skin types
- Anyone looking for a simple, non-stripping cleanser
How to use
Ingredients
Details
Shipping information
URB APOTHECARY
Processing time comes before shipping time
Most orders require 2–5 business days for processing before they are handed to the carrier. The shipping time shown for this product begins after processing is complete.
Processing Time
Usually 2–5 business days*
+
Shipping Time
See this product's shipping details
=
Estimated Delivery
Processing + carrier transit
*Business days are Monday–Friday, excluding holidays. Handmade, made-to-order, pre-order, and certain specialty items may require additional processing time.
ORDER PLACED
PROCESSING
SHIPPED
DELIVERED
Most orders process in 2–5 business days before shipping
Items in the same order may arrive in separate packages
Shipping rates and free-shipping thresholds may vary by brand
Tracking is emailed once the item actually ships
Use the shipping time shown for the product you are ordering.
Because My American Goods works with many independent American brands
and makers, shipping methods and transit times can differ from one
product to another.
When processing may take longer
Handmade & Small-Batch
Some items are individually prepared, finished, assembled, or packed
by the maker and may require additional processing beyond the typical
2–5 business days.
Made to Order
These products are made or completed after your order is placed.
Production time occurs before shipping and may be longer than our
standard processing window.
Pre-Order
Pre-order products are purchased before they are ready to ship.
The estimated availability or ship window stated on the product
page applies. Carrier transit begins only after the item ships.
Specialty, Custom & Oversized Items
Certain personalized, artisan, specialty, or oversized products may
have unique production, preparation, or fulfillment timelines.
Additional information will be shown on the product page when applicable.
Shipping details
What is processing time?
Processing time is the period between placing your order and the package being handed to the shipping carrier.
Most orders are processed within 2–5 business days, Monday–Friday excluding holidays.
During this time, your item may be picked, prepared, produced, finished, assembled, personalized, packed, or otherwise made ready for shipment.
Shipping time does not include processing time. Carrier transit begins after processing is complete and the package has been accepted for shipment.
Where does my order ship from?
My American Goods® uses a hybrid fulfillment model.
- Some products are stocked and shipped directly by My American Goods.
- Other products ship directly from the independent American brand or maker.
This allows us to offer a much broader selection of American-made products while supporting the independent businesses that make them.
Why might my order arrive in multiple packages?
Products in the same order may ship from different fulfillment locations.
As a result, items may:
- Ship on different days
- Arrive in separate packages
- Have different tracking numbers
- Use different shipping carriers or services
Receiving one package does not necessarily mean the rest of your order is missing.
How are shipping rates calculated?
Because products may ship from different makers and fulfillment locations, shipping rates can vary by product or brand.
- Some products or brands qualify for free shipping above a specific threshold.
- Other products may use flat-rate or carrier-calculated shipping.
- Products shipping from separate locations may generate separate shipping charges.
The applicable shipping cost is shown before your order is completed.
When will I receive tracking?
Tracking information is emailed once your item has been prepared and shipped.
For handmade, made-to-order, pre-order, or specialty products, tracking may not be available until the applicable preparation or production period is complete.
If the expected processing period for your item has passed and you have not received a shipping update, please contact us.
Carrier delays & missing packages
After a package has been accepted by USPS, UPS, FedEx, or another shipping carrier, transit may be affected by weather, holidays, peak-volume periods, transportation disruptions, or other carrier conditions outside our control.
Shipping and delivery timelines are estimates unless expressly stated otherwise.
If tracking shows Delivered but you cannot locate the package, check:
- Household members
- Neighbors
- Porches, side doors, garages, and other delivery areas
- Parcel lockers or building mailrooms
Carrier scans can occasionally appear shortly before final delivery. If the package still cannot be located, we can assist with a carrier investigation.
Shipping address accuracy
Please review your shipping address carefully before completing your order.
Customers are responsible for providing a complete and accurate delivery address.
Packages returned because of an incorrect, incomplete, or undeliverable address may require additional shipping charges before they can be sent again.
Where does My American Goods ship?
My American Goods® currently ships within the United States only.
This page is a plain-language summary. Product-specific shipping information shown on the product page applies to that item. Processing times may vary for handmade, made-to-order, pre-order, custom, and specialty products. The complete My American Goods® Shipping Policy controls if there is any difference or omission.
Return Policy
URB APOTHECARY
The maker’s return policy applies first
The vendor-specific policy shown above governs this product when it differs from the general My American Goods policy summarized below.
Eligible returns: request within 30 days
Unused, unopened, and in original packaging
Damage or defect claims: report within 7 days
Refunds follow receipt and inspection
Before opening, using, testing, or sampling an item Check the restrictions below. Opened or used personal-care, wellness, fragrance, food, and similar products generally cannot be returned.
Return policy details
Is my item eligible for return?
An eligible return must be requested within 30 days of delivery and must be in the same condition in which it arrived.
- Unworn, unused, unwashed, and unaltered
- Tags, seals, accessories, and protective packaging intact
- Original packaging included
- Proof of purchase available
Returns require authorization. Items sent back without approval may be refused.
What cannot be returned?
- Food, beverages, snacks, honey, tea, coffee, pantry items, and other perishables or consumables
- Opened, tested, sampled, swatched, or used personal-care, skincare, beauty, fragrance, wellness, bath, body, soap, deodorant, or grooming products
- Items with broken seals or missing protective packaging
- Custom, personalized, engraved, monogrammed, special-order, or made-to-order items
- Gift cards, digital products, sale, clearance, discontinued, final-sale, or hazardous items
Taste, texture, scent, expected flavor, and personal preference do not qualify as product defects.
Damaged, defective, or incorrect item?
Report the issue within 7 days of delivery. We may request clear photos of:
- The item and the reported issue
- The product packaging and seals
- The outer shipping package and shipping label
Keep the item and all packaging until the claim is resolved. Claims submitted after 7 days may be denied.
Who pays return shipping?
Unless we confirm that an item arrived damaged, defective, or incorrect, the customer is responsible for return shipping.
- If we provide a prepaid label, its cost may be deducted from the refund.
- Original shipping charges are non-refundable.
- Return-label rates vary by package size, weight, and destination.
When will my refund be issued?
Refunds are not issued when a label is created or when a package is first scanned. The return must be received and inspected before approval.
- Approved refunds are issued to the original payment method or as store credit, depending on the item and return circumstances.
- Applicable original-shipping and return-label costs may be deducted.
- Please allow up to 10 business days for processing after inspection.
Candles and fragrance products
Candles and home-fragrance products cannot be returned because of scent preference. Fragrance is subjective, and natural variations are not defects.
Lit, burned, opened, melted, warmed, or otherwise used products are ineligible for return. Report confirmed damage or defects within 7 days and include photos.
Cancellations and exchanges
Order changes and cancellations must be requested within 60 minutes of purchase. After that window, processing or fulfillment may already have begun and changes are not guaranteed.
Direct exchanges are not guaranteed. For an eligible item, the fastest option is usually to complete an authorized return and place a new order.
How to request a return
1
Submit your requestUse your My American Goods account or contact us before sending anything back.
2
Wait for authorizationWe will review eligibility and provide the correct return instructions when approved.
3
Return for inspectionA refund decision is made after the authorized return is received and inspected.
This page is a plain-language summary. The vendor-specific terms shown above and the complete My American Goods Refunds & Returns Policy control if there is any difference or omission.
-
Made in USA
-
My American Goods® Certified Quality
-
Solterra Tallow Vitamin C BalmVendor:Solterra Tallow Vitamin C BalmURB APOTHECARY- Regular price
-
$12.00 $64.00 - Regular price
-
- Sale price
-
$12.00 $64.00
-
Pot of Gold Regenerative Face BalmVendor:Pot of Gold Regenerative Face BalmURB APOTHECARY- Regular price
-
$25.00 $60.00 - Regular price
-
- Sale price
-
$25.00 $60.00
URB APOTHECARY FAQs
What kinds of products does Urb Apothecary offer?
Are Urb Apothecary products clean and non-toxic?
Are these products suitable for sensitive skin?
Do Urb Apothecary products include sustainable ingredients?
Are Urb Apothecary products good for daily use?
Are these products good for gifting?
URB APOTHECARY Moments
#myamericangoods
